I’m still a fan of Infolinks but I do want to share a recent scenario.
Infolinks has made a lot of changes and upgrades to their user interface. I’m thinking that with those changes a few things broke in the process. The broken item in my case is the ability to get paid.
They changed their terms of payment from 30 days after month end to 45 days. They may have sent out notifications of such changes, but if they did, I didn’t read it or receive it.
Anyway, I’ve been with Infolinks since 2008 and I had become accustomed to receiving my check around the first of the month for the prior month’s earnings. I’ve set up certain payment schedules based on these regular payments.
Changes This Month
At the end of the first third of this month, I noticed I had not received my usual beginning of the month payment. Not thinking much of it I waited until mid month. By mid month I checked my account and found that my earnings were being carried over to the following month. That usually happens if you don’t meet the minimum payment threshold. My June earnings were in excess of $300, so the minimum earnings threshold didn’t apply.
Thinking there was a glitch, I emailed them. I didn’t receive a response (not even an acknowledgement of receiving my email) so I waited 24 hours and emailed them again. To the second email I received a response that said they would check into it.
Another day or so passed and nothing more. I sent a third email explaining I had been with Infolinks for quite some time and a fan. Additionally, I’ve recommended Infolinks here on NJFM to my readers (I hope my readers aren’t experiencing the same payment snafu that I am). I would really appreciate a more personal response.
A Response – Finally
I finally received a response acknowledging my email (don’t know which one) and that the matter was being investigated. The final outcome was a quick email that said:
Thank you for your patience.
After consulting with our Accounting Department, your earnings will be issued in the upcoming payment round by September 15th.
Should you need any further assistance, please don’t hesitate to write me back.
Have a nice day!
In other words, “You’re not getting paid this month.” They didn’t even try to sweeten the email by saying “We’re sorry for any inconvenience this may have caused.”
Props to Google
Here’s an odd one. I’m actually giving props to Google. Several months ago Google had a similar snafu. The big difference in how Google handled the situation was they kept me well informed (communication is important). They acknowledged the problem and kept us up to date of the possible solutions.
Back then my Google earnings were in excess of $2,000 (those were the good old days). Anyway, as compensation for the inconvenience of skipping a month of payment, Google added a 5% bonus to my earnings. No matter how much we love to hate Google, I thought that was a classy way to resolve the issue.
I’ve been with Infolinks since 2008 and have about 20 websites with them. I think it’s time for me to test the waters and spread the risk. I don’t spend nearly as much time online as I used to, but when I do spend time on line I don’t want it to be because I’m chasing payments.
As I test the waters, I’ll share my results.