Google AdWords Scam Alert

| June 20, 2011

The following email showed up in my inbox today:

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The sender’s address was Google AdWords <adwords-noreply@google.com>. At first I was a little concerned, but then I read the email carefully.  There were two things that struck me:

  1. I don’t use Google AdWords
  2. Just take a look at the grammar

There’s a hyperlink in the email that I’m sure will take me to a Google AdWords look-alike site if I were to click on it, but I’m not clicking on the link (and caution you against clicking on it too if you should receive such an email).

I tried reporting the phishing scam to Google using their suspicious email report form but received the following email auto response within minutes of submitting the report:

Hello,

We understand the urgent nature of your message and recommend that you
visit the Gmail Privacy & Security Help Center at
https://mail.google.com/support/bin/topic.py?topic=12784 for immediate
assistance.

If you’d like to report a Gmail user who has sent messages that violate
the Gmail Program Policies and/or Terms of Use, please fill out a report
form at
http://mail.google.com/support/bin/request.py?contact_type=abuse_phishing.
We’ll investigate your report and may send a warning or discontinue Gmail
service for users who violate our policies.

If your issue is not related to abuse, please visit our Help Center at
http://mail.google.com/support/ or click ‘Help’ at the top of any Gmail
page for troubleshooting tips.

Sincerely,

The Google Team

*********
This message was sent from a notification-only email address that does not
accept incoming email. Please do not reply to this message.

The response was a little disappointing since I’m not reporting  Gmail abuse.  Unfortunately, I didn’t want to spend the day going around in circles trying to report this phishing attempt, so it went unreported except for what I’m reporting here.

Tags: , ,

Category: Google, Scams

About the Author ()

Felicia A. Williams is a freelance writer and blogger. She spends the majority of her time with her family and writing. If she's not writing or commenting on NJFM, she's either outside smelling the roses or writing articles for one of her other sites.

Comments (6)

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  1. Gina K says:

    I fear that Google has lost touch with the human race as of late. I had a similar experience when trying to contact the company with an Adwords issue (I use the service). Their customer service emails cascaded into endless bot reply loops. I ended up cancelling my account and moved to Bing.

    In contrast, on Microsoft’s BING ad network, a 100% human customer service rep. contacted me by phone to ask if I had any questions about the service. I’ve had several questions since, and they get back to me right away. Funny, I never thought I’d find myself rooting for Microsoft!

  2. Google is the absolute worst at being available for resolving problems. twice I tried to get in touch with SOMEONE at Google and when I thought I had finally found the contact page, I was routed back to the page previous to the page where I thought I found the link. Basically just going in circles and Google repeating that I should check the user forums. I’m not into, “group learning,” when it involves an overseer who can and should easily answer my questions. It’s irritating!

  3. Deanna says:

    Thanks for the heads-up – there are so many scams out there. Also loved the video on your Father’s Day post – sent it out to some friends.

  4. Crystal says:

    Thanks for the alert. Too bad Google wasn’t appropriately responsive. Seems they need to broaden their scope when it comes to reporting suspicious emails.